NDIS Funded · NSW & Victoria
Some individuals require higher levels of support to meet their complex needs, and our high intensity support service is here to provide that support. Our team of experienced support workers and allied health professionals collaborates with you to develop a comprehensive support plan that addresses your unique needs and goals.
Whether you require assistance with personal care, complex behaviours, or medical needs, we’ll provide you with the support and resources you need to live safely and independently in your own home.
About This Service
Some individuals require higher levels of support to meet their complex needs, and our high intensity support service is here to provide that support. Our team of experienced support workers and allied health professionals collaborates with you to develop a comprehensive support plan that addresses your unique needs and goals.
High intensity supports are delivered by appropriately trained staff who have the skills, knowledge, and experience to safely support participants with complex care requirements. This includes complex personal care, wound management, PEG feeding, ventilator management, and behaviour support plan implementation.
Whether you require assistance with personal care, complex behaviours, or medical needs, we’ll provide you with the support and resources you need to live safely and independently in your own home.
NDIS Funding Used
Scope of Support
Why Choose Us
We deliver more than just clinical support — we deliver person-centred care that empowers individuals with complex needs to live safely, independently, and with dignity.
At VHCC, we have got you covered. Built on a community-centric approach, we know that we work best when we work together. That’s why we have developed community participation programs to encourage socialisation and camaraderie. Whether it’s a cooking class or a group walking tour, you’ll have plenty of opportunities to regain your sense of community. Soon, you’ll find that you haven’t just gained a support network, but a second family.
As human beings, our needs are always changing. If you are living with a disability, your needs may change even quicker. When you have more complex needs, you need to lean on more sophisticated support systems. We get it. And we are here to help. Our team at VHCC is always finding new and innovative ways to help you live freely and independently. With modern technology and philosophies, we adapt to your ever-changing needs with ease.
VHCC’s Mission is to utilise its staff to provide quality and smart care services to a diverse community. To create individual support networks to foster the wellbeing and independence of clients. Through high quality care and services our focus is on individuality and choice.
VHCC’s Vision is people with disabilities achieve their full potential. Improving your quality of life is our greatest key performance indicator. Through holistic services, we wish to support clients to remain independent and active members of their community.
Our Approach
Our approach is built on clinical competency, consistency, and genuine partnership — ensuring every participant with complex needs receives safe, effective, and person-centred support.
All high intensity supports are delivered by staff who hold the required qualifications and have passed competency assessments aligned with the NDIS High Intensity Support Skills Descriptors.
We collaborate with participants, families, allied health professionals, and Support Coordinators to develop comprehensive, goal-aligned support plans that reflect individual needs.
We prioritise consistent staffing for high intensity participants, ensuring support workers are familiar with each individual’s routines, clinical needs, and personal preferences.
Our team works closely with allied health professionals including registered nurses, OTs, physiotherapists, and behaviour support practitioners to coordinate safe, integrated care.
Where required, we implement approved Behaviour Support Plans developed by registered Behaviour Support Practitioners, ensuring safe and respectful positive behaviour support.
Every interaction is guided by a strong commitment to participant rights, dignity, and autonomy — ensuring individuals with complex needs retain choice and control over their lives.
Who We Support
VHCC provides high intensity support to participants across a range of complex disability types and medical needs. All supports are delivered by appropriately trained and assessed staff.
Participants requiring clinical personal care including wound management, PEG feeding, tracheostomy care, ventilator management, and complex medication administration.
Specialist high intensity support for participants living with ABI, including cognitive and physical rehabilitation support, behaviour support plan implementation, and daily living assistance.
Support for participants with complex presentations requiring Behaviour Support Plan implementation, delivered by trained staff working alongside registered Behaviour Support Practitioners.
High intensity support for participants living with conditions such as multiple sclerosis, motor neurone disease, Parkinson’s disease, and other progressive neurological conditions.
Compliance & Standards
High intensity supports are subject to specific requirements under the NDIS Practice Standards. VHCC operates in full compliance with these requirements, ensuring participant safety, quality, and dignity in all high intensity support delivery.
Contact Our Team
If you would like to learn more about our High Intensity Support Services, discuss a participant’s complex care needs, or explore how VHCC can support you, our team is here to help.
VHCC Branches
Have a question? Our team is ready to help.
Our team works with participants, families, allied health professionals, and Support Coordinators to design and deliver safe, high-quality complex care across NSW and Victoria.
Complete this form and our intake team will be in touch within one business day.
