About Us

VHCC is a national leader in providing specialised services to individuals with high physical and complex mental disabilities, offering an extensive range of personalised services and housing solutions to empower individuals to live as independently as possible.

Who We Are

About VHCC

VHCC is a national leader in providing specialised services to individuals with high physical and complex mental disabilities, offering an extensive range of personalised services and housing solutions to empower individuals to live as independently as possible.

Our holistic approach focuses on enabling individuals to lead fulfilling, meaningful lives while receiving the necessary support to manage both their physical and mental health needs. VHCC’s goal is to support with building capacity and achieve an individual’s NDIS goals.

At VHCC, we understand the challenges that come with complex care needs. We believe that everyone has the right to dignity, independence, and control over their life, and we work tirelessly to ensure these values are at the core of everything we do.

Our Mission

VHCC is committed to enhancing the quality of life for individuals with high physical and mental health challenges. Our goal is to create tailored solutions that support our participants in living as independently as possible, promoting well-being, dignity, and autonomy at every stage of life.

We strive to be a trusted partner for individuals, families, and communities, offering compassionate, comprehensive care that makes a positive difference.

Our Vision

At VHCC, our vision is to empower individuals with disabilities to reach their maximum potential. Our primary measure of success is enhancing your quality of life.

By offering comprehensive services, our goal is to help our clients maintain their independence and active involvement within their community, building a more inclusive Australia for all.

What We Offer

Our Services

We offer a broad spectrum of services that cater to the diverse needs of individuals, helping them navigate their daily lives while managing their health conditions.

01

Case Management

Our highly skilled case management team works directly with participants and their families to develop and oversee personalised care plans. Case managers coordinate all aspects of care, including arranging support workers, facilitating communication between healthcare providers, and adjusting plans as needs evolve.

02

Transition from Hospitals

VHCC offers vital transition services that support individuals as they move from hospitals or institutional settings to homes where they can live more independently. Our team provides hands-on support to ensure participants receive all necessary health care, daily living assistance, and a safe environment as they adjust.

03

After-Hours On-Call Service

We recognise that care needs don’t always fit into regular business hours. VHCC’s after-hours on-call service provides access to professional assistance when needed most — whether it’s a medical emergency, a change in condition, or unexpected support requirements.

04

Care Workers

Our team of over 150 trained and dedicated care workers are the backbone of VHCC’s services. Each undergoes comprehensive training to handle the unique needs of individuals with complex physical and mental health challenges, providing hands-on support with daily living, mobility, and personal care.

05

Supported Independent Living (SIL)

Designed for individuals who require assistance with daily living tasks but wish to live as independently as possible. SIL offers a blend of personal care and support while promoting autonomy in a home-like environment. Care workers assist with daily activities, medication management, and personal care.

06

Independent Living Options (ILO)

Tailored for individuals who are capable of managing most aspects of their daily life independently but may need minimal assistance. ILO programs are flexible and designed to promote freedom and self-sufficiency while ensuring participants have access to support when necessary.

07

Short-Term Accommodation (STA)

Ideal for individuals who need temporary housing solutions while transitioning between living arrangements or requiring short-term respite care. STA offers a safe, comfortable environment with the necessary support to manage short-term needs.

08

Medium-Term Accommodation (MTA)

For individuals who require temporary housing while they await long-term care arrangements. MTA provides a stable, supportive environment with essential services to help individuals transition to more permanent housing.

Why VHCC

Why Choose VHCC?

At VHCC, we don’t just provide services — we provide a community of care built on trust, expertise, and a genuine commitment to your wellbeing.

Tailored, Person-Centered Care

We work closely with each participant to create personalised care plans that reflect their unique preferences, goals, and challenges. Our goal is to empower individuals to live as independently as possible.

Experienced & Compassionate Staff

Our team of case managers, care workers, and support coordinators are experts in providing care for individuals with complex disabilities, bringing compassion, experience, and expertise to every interaction.

Comprehensive Range of Services

From case management and hospital transition support to after-hours assistance and a wide variety of housing options, VHCC offers a comprehensive suite of services for every stage of the journey.

Commitment to Excellence

We are constantly striving to improve the services we provide. We invest in the ongoing training and development of our staff to ensure that we maintain the highest quality standards in all aspects of care.

Our People

A Team of 300+ Multicultural Care Workers

At VHCC, we recognise the obstacles individuals encounter within their communities. Our aim is to collaborate closely with participants and their families to offer personalised support and services.

We provide diverse and tailored services to help participants reach their unique goals. With pride, we have assisted community members from various cultural and linguistic backgrounds.

Whether you require customised services to accommodate cultural or religious practices, or simply need a support worker who speaks your language, we are here to meet your needs.

Community First

A Strong Sense of Community

At VHCC, we have got you covered. Built on a community-centric approach, we know that we work best when we work together. That’s why we have developed community participation programs to encourage socialisation and camaraderie.

Whether it’s a cooking class or a group walking tour, you’ll have plenty of opportunities to regain your sense of community. Soon, you’ll find that you haven’t just gained a support network, but a second family.

Innovation

Inventive & Innovative Solutions

As human beings, our needs are always changing. If you are living with a disability, your needs may change even quicker. When you have more complex needs, you need to lean on more sophisticated support systems. We get it. And we are here to help.

Our team at VHCC is always finding new and innovative ways to help you live freely and independently. With modern technology and philosophies, we adapt to your ever-changing needs with ease, placing innovation at the forefront of your care.

Where We Serve

Regions Served

VHCC proudly serves a broad range of regions across Australia, ensuring that individuals in both metropolitan and regional areas have access to the care and support they deserve.

New South Wales

Newcastle, NSW
Dubbo, NSW
Manning Base, NSW
Maitland, NSW

Victoria

Campbellfield, VIC
Box Hill, VIC
Ballarat, VIC
Shepparton, VIC
Bendigo, VIC

Expanding Nationally

By offering services across these diverse locations, we ensure individuals in both urban and rural areas have access to the specialised care they need, regardless of geographic location.

Get In Touch →
150+
Care Workers
Trained, compassionate professionals
30+
Multicultural Staff
Serving diverse communities
9
Regions Served
Across NSW and Victoria
NDIS
Registered
Nationally certified provider

Looking Ahead

Committed to Your Future

As we continue to expand our services and grow our reach, VHCC remains committed to ensuring that every individual with complex care needs can live independently, with dignity, and with the support they deserve.

We look forward to continuing our work with individuals, families, and communities to create an inclusive, supportive environment where everyone can thrive.

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