About Us
VHCC is a national leader in providing specialized services to individuals with high physical and complex mental disabilities, offering an extensive range of personalized services and housing solutions to empower individuals to live as independently as possible. Our holistic approach focuses on enabling individuals to lead fulfilling, meaningful lives while receiving the necessary support to manage both their physical and mental health needs. VHCC’s goal is to support with building capacity and achieve an individuals NDIS goals.
At VHCC, we understand the challenges that come with complex care needs. We believe that everyone has the right to dignity, independence, and control over their life, and we work tirelessly to ensure these values are at the core of everything we do
Our Services
We offer a broad spectrum of services that cater to the diverse needs of individuals, helping them navigate their daily lives while managing their health conditions. Our services are designed to provide both the practical and emotional support necessary for our participants to live with confidence, security, and independence.
- Case Management
Our highly skilled case management team is integral to the success of the services we offer. Case managers work directly with participants and their families to develop and oversee personalized care plans. They ensure that each participant receives the right level of support tailored to their specific needs. Case managers coordinate all aspects of care, including arranging and supervising support workers, facilitating communication between healthcare providers, and adjusting plans as needed. This ensures that participants receive consistent and effective care that evolves with their needs. The Case Managers work closely with external and internal Support Coordinators to ensure the participants are supported with high-quality supports.
- Transition from Hospitals
One of the most significant challenges for individuals leaving hospital care is transitioning to a more permanent, independent living situation. VHCC offers vital transition services that support individuals as they move from hospitals or other institutional settings to homes where they can live more independently. This service is essential for individuals who may still require significant assistance with physical or mental health management but are ready to begin living in a community-based setting. Our team provides hands-on support to ensure participants receive all necessary health care, assistance with daily living activities, and a safe and supportive environment as they adjust to their new living arrangements.
- After-Hours On-Call Service
We recognize that care needs don’t always fit into regular business hours. VHCC’s after-hours on-call service provides an added layer of support for participants and their families, offering access to professional assistance when needed most. Whether it’s a medical emergency, a change in the participant’s condition, or unexpected support requirements, our trained professionals are available to offer immediate help and guidance, ensuring peace of mind for participants and their loved ones at all times.
- Care Workers
Our team of over 150 trained and dedicated care workers are the backbone of VHCC’s services. Each care worker undergoes comprehensive training to ensure they are equipped with the skills and knowledge to handle the unique needs of individuals with complex physical and mental health challenges. Care workers are compassionate, respectful, and skilled in providing hands-on support to help with activities of daily living, mobility assistance, personal care, and more. Through regular training and supervision, we ensure that our care workers provide the highest standard of care in a respectful, empathetic, and professional manner.
- Housing Options
We offer a wide variety of housing options that cater to different needs and preferences, ensuring participants can choose the best fit for their lifestyle and level of independence. Our housing options include:- Supported Independent Living (SIL): Designed for individuals who require assistance with daily living tasks but wish to live as independently as possible. SIL offers a blend of personal care and support while promoting autonomy in a home-like environment. Care workers assist with daily activities, medication management, and personal care needs, providing the right level of support to foster independence.
- Independent Living Options (ILO): Tailored for individuals who are capable of managing most aspects of their daily life independently but may need minimal assistance. ILO programs are flexible and designed to promote freedom and self-sufficiency while ensuring participants have access to support when necessary.
- Short-Term Accommodation (STA): Ideal for individuals who need temporary housing solutions while transitioning between living arrangements or requiring short-term respite care. STA offers a safe, comfortable environment with the necessary support to manage short-term needs.
- Medium-Term Accommodation (MTA): For individuals who require temporary housing while they await long-term care arrangements. MTA provides a stable, supportive environment with essential services to help individuals transition to more permanent housing.
- Level 2 and Level 3 Support Coordination
Our support coordination services are designed to assist individuals with complex needs in accessing and coordinating the various services and resources available to them. We offer Level 2 and Level 3 support coordination, where our specialists work directly with participants to create tailored plans that align with their needs, goals, and preferences. Our team helps navigate the National Disability Insurance Scheme (NDIS) and other services, ensuring that participants have access to the full range of supports they are entitled to, from healthcare services to community participation programs. We focus on empowering individuals to take control of their care and make informed decisions about the supports they receive.
Regions Served
VHCC proudly serves a broad range of regions across Australia, ensuring that individuals in both metropolitan and regional areas have access to the care and support they deserve. Our service areas include:
- Newcastle, NSW
- Dubbo, NSW
- Manning Base, NSW
- Maitland, NSW
- Campbellfield, VIC
- Box Hill, VIC
- Ballarat, VIC
- Shepparton, VIC
- Bendigo, VIC
By offering services across these diverse locations, we ensure that individuals in both urban and rural areas have access to the specialized care they need, regardless of their geographic location.
Why Choose VHCC?
- Tailored, Person-Centered Care: At VHCC, we understand that every individual’s needs are different. We work closely with each participant to create personalized care plans that reflect their unique preferences, goals, and challenges. Our goal is to empower individuals to live as independently as possible, with the right level of support to meet their needs.
- Experienced and Compassionate Staff: Our team of case managers, care workers, and support coordinators are experts in providing care for individuals with complex disabilities. They bring compassion, experience, and expertise to every interaction, ensuring the highest standards of care and support for all participants.
- Comprehensive Range of Services: From case management and hospital transition support to after-hours assistance and a wide variety of housing options, VHCC offers a comprehensive suite of services to meet the needs of individuals at every stage of their independent living journey.
- Commitment to Excellence: At VHCC, we are constantly striving to improve the services we provide. We invest in the ongoing training and development of our staff to ensure that we maintain the highest quality standards in all aspects of care.
Looking Ahead
As we continue to expand our services and grow our reach, VHCC remains committed to ensuring that every individual with complex care needs can live independently, with dignity, and with the support they deserve. We look forward to continuing our work with individuals, families, and communities to create an inclusive, supportive environment where everyone can thrive.
Our Mission
VHCC is committed to enhancing the quality of life for individuals with high physical and mental health challenges. Our goal is to create tailored solutions that support our participants in living as independently as possible, promoting well-being, dignity, and autonomy at every stage of life. We strive to be a trusted partner for individuals, families, and communities, offering compassionate, comprehensive care that makes a positive difference.
Our Vision
At VHCC, our vision is to empower individuals with disabilities to reach their maximum potential. Our primary measure of success is enhancing your quality of life. By offering comprehensive services, our goal is to help our clients maintain their independence and active involvement within their community.
Reason to Choose Us
Why choose VHCC?
A Team of 300 + Multicultural Care Workers to Meet Your Needs
At VHCC, we recognize the obstacles individuals encounter within their communities. Our aim is to collaborate closely with participants and their families to offer personalised support and services. We provide diverse and tailored services to help participants reach their unique goals. Our devoted team is dedicated to taking a holistic approach to help you develop life skills and achieve independence both at home and in the community. With pride, we have assisted community members from various cultural and linguistic backgrounds. Whether you require customized services to accommodate cultural or religious practices, or simply need a support worker who speaks your language, we are here to meet your needs.
A Strong Sense of Community
At VHCC, we have got you covered. Built on a community-centric approach, we know that we work best when we work together. That’s why we have developed community participation programs to encourage socialisation and camaraderie. Whether it’s a cooking class or a group walking tour, you’ll have plenty of opportunities to regain your sense of community. Soon, you’ll find that you haven’t just gained a support network, but a second family. We put the attention back on you and together, create a better tomorrow.
Inventive & Innovative Solutions
As human beings, our needs are always changing. If you are living with a disability, your needs may change even quicker. When you have more complex needs, you need to lean on more sophisticated support systems. We get it. And we are here to help. Our team at VHCC always finding new and innovative ways to help you live freely and independently. With modern technology and philosophies, we adapt to your ever-changing needs with ease. We place innovation at the forefront of your care to help you reach your goals and exceed your own expectations.
