After Hours on call services
After Hours on call services with VHCC
At Victorian Home Community Care (VHCC), we understand that the need for support doesn’t stop outside of business hours. Life can be unpredictable, and when it comes to disability support, timely and reliable assistance can make all the difference. That’s why VHCC proudly offers a dedicated after-hours on-call service — available 24 hours a day, 7 days a week.
Our after-hours support ensures that NDIS participants, families, and carers can reach us whenever they need help, guidance, or simply someone to talk to. Whether you’re facing a crisis, need clarification about your NDIS plan, or require urgent coordination of services, our skilled and compassionate team is always ready to respond.
We are more than just a service provider — we’re a dependable support system. Our after-hours service covers a range of needs, including:
Urgent advice and crisis response
Immediate coordination of supports and services
Plan management assistance and budget queries
Guidance on NDIS processes and provider connections
Emotional support and reassurance during challenging moments
Every call is answered by a trained VHCC team member who understands the NDIS and is committed to delivering person-centred, culturally sensitive, and respectful support. We don’t use offshore call centres or automated messages — just real people who care, and who are ready to listen and help.
At VHCC, our mission is to be there for you when it matters most — not just during the day, but also in the evenings, overnight, on weekends, and public holidays. We believe that no one should feel alone or unsupported because the office is closed.
With VHCC, you have the peace of mind that someone is always there — ready to step in, offer assistance, and ensure that your needs are met with dignity, professionalism, and empathy.
You can contact our 24/7 support team anytime by phone or email. We’re here for you — always.
